Privacy policy

Updated: March 21, 2024

Introduction

At MK Plus Services Inc. (“MK Plus Services”), we are deeply committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you interact with our website. This policy applies to all visitors, customers, and other users of our site. By using our website, you agree to be bound by the terms of this Privacy Policy.

Please read the following carefully to understand our practices regarding your personal information. If you have any questions or concerns, please don’t hesitate to contact us using the information provided in the “Contact Information” section at the end of this policy.

Information Collected

We may collect the following types of information from you when you use our website:

Personal Information

Full Name: Your first and last name.
Phone Number
Email Address
Address: Your physical address (street, city, state, zip code).
Company Name: If applicable, the name of your business.
Other Service-Related Information: Any additional details you provide relevant to your HVAC service inquiry, project requirements, or specific needs.

Technical Information

IP Address: The unique identifier assigned to your device when connected to the internet.
Device & Browser Information: The type of device you use (computer, phone, tablet) and its operating system, as well as your web browser type and version.
Usage Patterns: How you interact with our website, including pages visited, time spent on the site, and links clicked.

It’s important to note: We only collect the information necessary to provide our HVAC services, communicate with you effectively, and improve our website’s functionality.

How Information is Collected

We collect information about you in the following ways:

Directly from You: When you fill out inquiry forms on our website, contact us via phone or email, or provide information in any other form of communication with MK Plus Services.

Automatically: We use analytics tools like Google Analytics to collect technical information about your device, browser type, and how you interact with our website. This information helps us improve the user experience and understand how visitors use our site.

Third-Party Sources: We may receive information about you through Meta social media platforms (e.g., Facebook, Instagram) if you interact with our business page or advertisements on those platforms.

How Information Is Used

We use the information we collect about you in the following ways:

Providing Services: We use your contact information, location, and service inquiry details to process your requests, provide estimates, schedule appointments, and deliver personalized HVAC solutions that meet your needs.

Communication: We may use your email or phone number to communicate with you about your inquiries, service appointments, ongoing projects, or to share updates about MK Plus Services.

Website Improvement: We analyze usage patterns and technical information to understand how users interact with our site. This helps us make continuous improvements to enhance the website’s functionality and user experience.

Marketing & Promotions: With your explicit consent, we may use your contact information to send you promotional offers, newsletters, or relevant updates about our services. You will always have the option to opt-out of these communications.

Important Note: We will not sell or rent your personal information to third parties without your consent, except in the limited circumstances described in the “Information Sharing” section of this Privacy Policy.

Information Sharing

MK Plus Services is committed to protecting your privacy. We do not share your personal information with third parties except in the following limited circumstances:

Legal Requirements: We will disclose personal information when required by law or legal process, to respond to a court order or subpoena, or to investigate or prevent potential fraud or illegal activities.

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, fulfilling service requests, or sending communications (e.g., email marketing services, website hosting companies). These providers are contractually obligated to protect your personal information and use it only for the specific services they are hired to perform.

Business Transfers: In the event of a business transfer, such as a merger, acquisition, or asset sale, your information may be transferred to the new owner. We will provide reasonable notice of any such transfer and ensure that the new owner adheres to this Privacy Policy regarding your information.

We will never sell or rent your personal information to third-party marketers or advertisers without your explicit consent.

Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or loss. These measures may include:

Secure Storage and Access Controls: We store your information on secure servers and implement access controls to limit who can view or modify your data.
Trusted Hosting Providers: We partner with reputable hosting providers that maintain high security standards and industry best practices.
Ongoing Review: We regularly review and update our security procedures to adapt to evolving threats and ensure the continued protection of your information.

While we strive to protect your information, please be aware that no data transmission over the internet can be guaranteed to be 100% secure. We encourage you to also take steps to protect your personal information online.

User Rights & Choices

MK Plus Services Inc. respects your right to control your personal information. Depending on your location, you may have certain rights regarding your data under regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These rights may include:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information in our records.
Right to Deletion: You have the right to request that we delete your personal information, subject to certain limitations.
Right to Restriction of Processing: You have the right to restrict our processing of your personal information in certain circumstances.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information (if applicable) and to unsubscribe from receiving marketing communications from us.

To exercise any of these rights, you can contact us using the information provided in the Contact Infomation section below.

California Residents (CCPA)

If you are a California resident, you have the additional rights under the CCPA to:

Right to Know: You can request to know the categories of personal information we collect, use, and disclose about you, as well as the specific pieces of personal information we have collected.
Right to Portability: You can request to receive a copy of your personal information, in a readily portable format, that you have provided to us.

To exercise your rights under the CCPA, you can contact us using the information provided in the Contact Infomation section below.

Verification of Requests:

We may request additional information from you to verify your identity before processing your request.

Response Time:

We will respond to your request within the timeframe required by applicable law.

By providing us with your personal information, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

Cookies and Tracking Technologies

Like many websites, MK Plus Services uses cookies and other tracking technologies to enhance your experience and collect information about how visitors interact with our site.

How We Use Cookies and Tracking Technologies:

Google Analytics: We use Google Analytics to collect information about website usage patterns. This includes data like the pages you visit, time spent on the site, and how you found our website. Google Analytics uses cookies to collect this information. You can learn more about how Google uses data on its website: https://policies.google.com/technologies/partner-sites

Meta Tracking Services (Facebook Pixel): We may use Meta tracking services, such as the Facebook Pixel, to understand the effectiveness of our advertising campaigns on Meta platforms and to personalize content you see on those platforms.

Controlling Cookies

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may limit the functionality of our website.

Children's Privacy

MK Plus Services is committed to protecting the privacy of children. Our website and services are not designed for or directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child may have provided us with personal information without your consent, please contact us immediately using the information in the Contact Infomation section below. We will promptly take steps to delete any such information.

We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable state and federal regulations concerning children’s online privacy.

Updates to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make updates, we will revise the “Last Updated” date at the top of this policy.

We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If we make significant changes, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification).

Last Updated: March 21, 2024

Contact Information

If you have any questions, concerns, or requests regarding our Privacy Policy or your personal information, please don’t hesitate to contact us:

Email: mk@mkplusservices.com

Mailing Address:
MK Plus Services Inc.
7 Nebus Dr
South Amboy, NJ 08879